Once in awhile I get these little advertisement cards in the mail with rings from a place called Holsted Jewelers. I've bought stuff from them before with no problems. Sometime in June, I got a card advertising a replica of the Princess Diana/Kate Middleton ring for $6.99. I decided to order the ring since it looked nice and none of the other jewelry from this company has ever given me a problem.
Early in July, I get the ring. Right away I can tell that the center stone is damaged. It's badly scratched and looks more white than blue. I tried wiping it with a soft washcloth, thinking that maybe it was just a weird coating that could be wiped away. This actually made it look worse. I ended up deciding to send it back for an exchange.
Middle of July rolls around and my credit card bill arrives. I see the $6.99 charge for the ring and also notice a charge from the same company for $56.99. I called them to find out what it was for, hoping they were not charging me for the damaged ring. The customer service rep I spoke to told me that the $56.99 was for the sapphire earrings that I ordered. I told her that I did not order or receive any earrings and I had just wanted to exchange a ring. She promises to have a new ring sent out and refund me the cost of the earrings. This is a good thing. While she has me on the phone, she also tries to sell me a pink crocodile wallet, watch, and keyring set. I declined because it's not really something I can see myself using.
Middle of August rolls around and I still did not get the replacement ring. My credit card bill arrives and I've billed another shipping charge for the ring and a charge of $36.98. Another call to Holsted Jewelers tells me that the charge of $36.98 is for the pink crocodile set that I ordered. I tell the customer service rep that I had not ordered this, did not receive it, and had actually said that I did not want it. I was told that it had been sent on July 29th and to call back at the end of the week if it had not yet arrived. I call back that Friday, tell them the same thing that the ring and other items have no arrived and I am being billed. I'm told them same thing about the items being shipped on July 29th. The date of this call was August 19th. Seems like a bit of a long time for shipping. I finally called back again today after another week of none of these items arriving and hopefully got these charges taken off my bill. I just hope I don't find new charges next month.
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